Privacy Police

PT Jatelindo Perkasa Abadi (“Jatelindo”), as the owner and operator of the Fellopay Payment Initiation Acquiring Services (PIAS), is committed to protecting data. This Privacy Policy is designed to ensure data security through procedures for collection, processing, storage, display, transmission, dissemination, and destruction in accordance with applicable data protection principles.

This Privacy Policy aims to provide guidelines for maintaining the confidentiality of user, merchant, and business partner data. Through this Privacy Policy, Jatelindo establishes its responsibilities in managing data in accordance with privacy standards, security measures, and applicable regulations.

This Privacy Policy applies to all Jatelindo employees, including the Board of Directors, staff at all levels, and third parties who have access to or authority over data. Each party is required to maintain data confidentiality and ensure that data is not shared with any party without proper authorization.

DEFINITIONS

1. Data refers to any form of information and/or documents directly related to an individual’s identity that are stored, maintained, and safeguarded for accuracy and confidentiality.
2. Data Owner refers to the party that possesses the Data, including users, merchants, and business partners.

DATA ACQUISITION AND COLLECTION

1. Jatelindo may obtain and collect relevant Data for KYC (Know Your Customer) processes, Data updates, service improvements, and/or other activities in accordance with applicable laws and regulations.
2. Jatelindo may acquire Data through third parties such as agents, vendors, suppliers, contractors, or business partners providing services on behalf of Jatelindo. These third parties are responsible for obtaining valid consent from the Data Owner before sharing Data with Jatelindo.
3. The collected Data may include the following information:
   • Full name, date of birth, address, phone number, and email address
   • Official identification documents (KTP, SIM, Passport) or other government-issued identification
   • Legal documents related to business operations for prospective merchants and business partners
   • Bank account information, billing details, transaction records, and electronic money account numbers
4. The collected Data will be verified to ensure its accuracy. Data Owners are required to provide accurate and up-to-date information to maintain authenticity and security.

DATA PROCESSING AND ANALYSIS

1. Jatelindo may process and analyze Data to assess service performance and understand satisfaction levels to improve the services provided.
2. Data is analyzed to identify areas for service improvement and ensure that Jatelindo continues to provide relevant services aligned with market needs.
3. Data may be used to send direct marketing and promotional information related to Jatelindo’s services, including promotions from affiliates and third parties working with Jatelindo.
4. Jatelindo may process and analyze Data to detect, investigate, prevent, or address activities by the Data Owner that are deemed potentially unlawful or harmful to Jatelindo.
5. Data is also used to detect, investigate, prevent, or address violations of the Terms and Conditions, Privacy Policy, and other applicable internal policies of Jatelindo.
6. Jatelindo may process Data to provide technical support and resolve technical issues or operational problems related to the Fellopay service.
7. Data is also used to inform Data Owners about updates or changes to the Fellopay service.
8. Data may be processed in accordance with applicable legal provisions to meet regulatory or compliance requirements mandated by law.

DATA STORAGE

Jatelindo will store Data as required for service needs and for the period necessary to fulfill the purposes of Data processing. This storage will also comply with the time limits permitted or mandated by applicable laws and regulations.

DISPLAY, ANNOUNCEMENT, TRANSMISSION, DISSEMINATION, AND/OR DISCLOSURE OF DATA ACCESS

1. Jatelindo may display, announce, transmit, disseminate, and/or grant access to Data to companies affiliated with Jatelindo for operational and service purposes.
2. Data may be shared with selected third parties collaborating with Jatelindo, such as partners in fraud prevention, debt collection, marketing, research, surveys, and the provision of relevant product and service information.
3. Data may be provided to professional advisors, law enforcement agencies, insurance companies, government bodies, and other authorities as required by legal obligations or valid official requests to meet regulatory and compliance requirements.
4. Jatelindo may grant access to Data in accordance with applicable legal provisions.
5. Data may be disclosed to comply with subpoenas, court rulings or orders, as well as directives from authorized law enforcement agencies, including compliance with anti-money laundering and counter-terrorism financing reporting obligations.
6. Jatelindo may display or disclose Data access to prevent harm or financial loss, report suspected illegal activities, or respond to lawsuits or potential claims against Jatelindo or its affiliates.

DATA ACCESS, CORRECTION, AND UPDATING

1. Jatelindo may grant Data Owners access to view their stored Data within the system, in accordance with applicable legal provisions. Access requests will be processed based on Jatelindo’s internal procedures.
2. Data Owners have the right to correct their Data in case of errors or inaccuracies. Correction requests will be handled in accordance with Jatelindo’s policies.
3. Jatelindo reserves the right to deny Data access or correction requests if:
   • Relevance: The request is not relevant to the Data stored by Jatelindo or is submitted by an unauthorized party.
   • Legal Provisions: The request conflicts with applicable laws and regulations.
4. Data Owners must promptly update their Data if:
   • Their stored Data is no longer accurate. Data Owners are expected to update their Data for security, relevance, and compliance with anti-money laundering and counter-terrorism financing measures.
   • Jatelindo requests Data updates based on the following:
     i. Identification of changes to previously submitted Data; and/or
     ii. Detection of discrepancies in previously submitted Data.

DATA DESTRUCTION

1. Jatelindo may carry out Data destruction if:
   • Storage Period Expired
     The Data has exceeded the storage period in accordance with the Data storage policy.
   • Request from Data Owner
     The Data Owner requests Data destruction, except in cases where further storage is required by applicable regulations.
2. Data destruction may be performed by deleting part or all relevant information in accordance with applicable data security standards.

CHANGES TO THE PRIVACY POLICY

1. Jatelindo reserves the right to review and update this Privacy Policy at any time to ensure compliance with applicable laws and regulations. Any policy changes will be deemed accepted by the Data Owner by continuing to use the Fellopay services.
2. Jatelindo will inform Data Owners of any changes to the Privacy Policy.
3. Changes to the Privacy Policy will take effect no later than 30 (thirty) working days from the date they are communicated to the Data Owner.

ACKNOWLEDGMENT AND CONSENT

By agreeing to this Privacy Policy, the Data Owner declares that they have read, understood, and agreed to all its provisions. The Data Owner also grants consent to Jatelindo to collect, process, store, display, announce, transmit, distribute, grant access to, and/or destroy Data in accordance with applicable regulations.

If the Data Owner provides third-party Data to Jatelindo, the Data Owner guarantees that they have obtained consent from the third party for the collection, use, disclosure, and processing of their Data

CONTACT US

If you have any questions and/or complaints regarding Fellopay, you can contact Customer Care through:

Email: support@fellopay.id
Phone: 021–720.4923
WhatsApp: +6281-1882-2249

Fellopay Customer Care operates 24/7.

This Privacy Policy is effective as of May 19, 2025.